In case, you receive any product or any item is damaged or defective condition, you can claim an exchange and return the product within 3 days of the shipment’s delivery date. All this will be completely full of charge.

We do not accept any return and exchange of the items if the products are not up to your liking. We advise all our customers to place a query or complaint directly at My Darkshop before confirming their order because most of the products are for personal use only.

You are supposed to make a video of the defective package from opening it till the end, there will be no exchange or return without showing us the video. In case there is a manufacturing fault, we will send the replacement after checking the images and videos of defective products.
We always recommend our customers check the battery before start using the product. In case the product is used we will never provide warranty replacement.

Kindly note that the refund policy is not applicable to sexy lingerie, panties, bras etc. as they have close contact with human skin.